b. If yes, does it define the following categories :-

sexual orientation? Yes/No/Don't Know?

class (socially excluded)? Yes/No/Don't Know?

gender? Yes/No/Don't Know?

disability? Yes/No/Don't Know?

ethnicity? Yes/No/Don't Know?

c. Does this policy apply to service provision as well as employment? Yes/No/Don't Know?

2. a. Does your agency have a grievance/complaints policy? Yes/No/Don't Know?

b. If yes, does it outline the following categories of complaint:-

homophobia? Yes/No/Don't Know?

racism? Yes/No/Don't Know?

sexism? Yes/No/Don't Know?

disableism? Yes/No/Don't Know?

classism (social exclusion)? Yes/No/Don't Know?

3. a. Does your agency provide in-service training opportunities for staff? Yes/No/Don't Know?

b. If yes, does any of the training look at issues concerning the following:

sexual orientation? Yes/No/Don't Know?

ethnicity? Yes/No/Don't Know?

gender? Yes/No/Don't Know?

disability? Yes/No/Don't Know?

class (social exclusion) ? Yes/No/Don't Know?

4. a. Does your agency provide any general resources to support staff e.g. books, videos, leaflets, etc? Yes/No/Don't Know?

b. If yes, do they include positive materials on the following:

homosexuality? Yes/No/Don't Know?

women? Yes/No/Don't Know?

minority ethnic groups? Yes/No/Don't Know?

disabled people? Yes/No/Don't Know?

poor, working class (socially excluded) Yes/No/Don't Know?

c. Does your agency provide any general resources to support service users? Yes/No/Don't Know?

d. If yes, do they include positive materials on the following:

homosexuality? Yes/No/Don't Know?

women? Yes/No/Don't Know?

minority ethnic groups? Yes/No/Don't Know?

disabled people? Yes/No/Don't Know?

poor, working class (socially excluded) Yes/No/Don't Know?

5. a. Does your agency have publicity aimed at encouraging minority groups of young people to use your service? Yes/No/Don't Know?

b. If yes, does it encourage the following groups to use the service:

lesbian, gay and bisexual young people? Yes/No/Don't Know?

young women? Yes/No/Don't Know?

young disabled people? Yes/No/Don't Know?

young minority ethnic people? Yes/No/Don't Know?

young poor, working class (socially excluded) people? Yes/No/Don't Know?

6. a. Does your agency have any formal links with minority groups? Yes/No/Don't Know?

b. If yes, do these include the following groups?

lesbian, gay and bisexual people? Yes/No/Don't Know?

women? Yes/No/Don't Know?

disabled people? Yes/No/Don't Know?

minority ethnic people? Yes/No/Don't Know?

poor, working class (socially excluded) people? Yes/No/Don't Know?

7. a. Does your agency make any provision geared specifically for minority young people? Yes/No/Don't Know?

b. If yes, do you make any provision aimed specifically at the following groups:

lesbian, gay and bisexual young people? Yes/No/Don't Know?

young women? Yes/No/Don't Know?

young disabled people? Yes/No/Don't Know?

young minority ethnic people? Yes/No/Don't Know?

young poor, working class (socially excluded) people? Yes/No/Don't Know?

8. a. Does your agency have any monitoring and evaluation systems? Yes/No/Don't Know?

b. If yes, do they include issues relating to the following groups:

lesbian, gay and bisexual young people? Yes/No/Don't Know?

young women? Yes/No/Don't Know?

young disabled people? Yes/No/Don't Know?

young minority ethnic people? Yes/No/Don't Know?

young poor, working class (socially excluded) people? Yes/No/Don't Know?